Delivery Policy

1. Cost of Shipping:  
   1. Shipping is free for all orders within India.  

   2. For international orders under INR 40,000, shipping is charged at INR 1500 per kg. Orders above INR 40,000 are shipped free.  

       

2. Delivery Timeframes:  
   1. Estimated delivery time within India is 10-12 business days.  

   2. International orders take 10-15 working days to ship from Chhaape's end.  

       

3. Order Tracking:  
   1. Once dispatched, you'll receive an email with tracking details for orders within India.  

   2. International orders can be tracked 24 hours after dispatch.  

       

4. Delayed Dispatch:  

   1. If your order is delayed, you can contact Chhaape via phone or email for resolution.  

       

5. Cash on Delivery and Minimum Order Value:  
   1. Rs. 100 will be added to shipments below Rs. 1600.  

   2. Cash on delivery is not available for orders below Rs. 1600.  

       

6. Customs & Duties:  
   1. International customers are responsible for customs and duties.  

   2. Chhaape cannot estimate or assure whether customs duties will be applied.  

       

7. Cancellation Policy:  
   1. Prepaid orders are not eligible for cancellation.  

   2. Chhaape reserves the right to cancel orders under certain circumstances.  

       

8. Courier Information:  
   1. Delivery takes 7-12 business days.  
   2. Orders are mailed out within 48 hours upon payment verification.  
   3. Delivery is trackable and insured.  
   4. Signature is required upon delivery; redelivery attempts are made if no one is available.  

   5. Detailed tracking information is provided upon shipment.  

       

9. Mailing Hours:  

   1. Orders are processed and packed during operation hours, Monday to Friday, excluding public holidays, from 10:30 am to 6:30 pm.  

       

These policies provide clarity on shipping costs, delivery timelines, tracking procedures, cancellation terms, and courier details for customers ordering from Chhaape.